for full day and half-day tours ,a refund will be made up to 48 hours prior to tour departure date and time. Cancellation within 2 calendar days before the services begin you will be charged a 100% cancellation fee (no refund).
Multiday tours:
once booked, cancellations 100% apply for those cancelled 1-7 days prior to tour departure date and time and 30% apply for those cancelled 8-14 days prior to tour departure date and time. Detailed cancellation policy is written on your voucher / ticket.
Private tours & Shore excursions:
as well as Special request / Private tours AND / OR Tours/Attractions/products including train or flight ticket and/or overnight accommodation :
- Cancellation more than 30 calendar days before the services begin , Full Refund
- Cancellation between 30 to 16 calendar days before services begin : You will be charged 5% cancellation fee.
- Cancellation between 15 to 7 calendar days or less before the service : you will be charged a 50% cancellation fee
- Cancellation between 6 to the day of the services or after : You will be charged a 100% cancellation fee (no refund)
Transfers:
For Transfers a refund will be made up to 48 hours prior to tour departure date and time. Cancellation within 2 calendar days before the services begin you will be charged a 100% cancellation fee (no refund).
Rent a Bus or Mini Bus
once booked, cancellations 100% apply for those cancelled 1-7 days prior to tour departure date and time and 30% apply for those cancelled 8-14 days prior to tour departure date and time. Detailed cancellation policy is written on your voucher / ticket.